Returns & Refunds Policy

1. Return Period

You may return most new, unopened items within 7 days of delivery for a full refund. Items must be in their original condition with all tags and packaging intact.

2. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products
• Items marked as "Final Sale"
• Opened or used products
• Products without original packaging

3. Return Process

To initiate a return:

1. Contact our customer support within 7 days of delivery
2. Provide your order number and reason for return
3. Pack the item securely in its original packaging
4. Ship the item to the address provided by our team

4. Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

6. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

7. Contact Us

For return inquiries, contact us at:

Email: support@mycoolcart.com

Phone: +91 98765 43210